Page 1 of 1

Byond doesn't work troubleshooting guide [edited 2017/01/20]

Unread postPosted: Thu Dec 31, 2015 3:15 am
by MrStonedOne
Byond doesn't work?

Can't connect to shit?

Did it used to work?

Try these steps:

  1. Exempt byond's install folder (c:\program files (x86)\byond or c:\program files\byond) in avast or other anti-virus software. (http://www.getavast.net/support/managing-exceptions) (This one is mainly for hangs when you attempt to connect to servers)
  2. Enable activex filtering in internet settings (windows 7: http://www.byond.com/forum/?post=200776 ... nt17922399 Windows 10: http://www.byond.com/forum/?post=200776 ... nt17907400) (one of those guides should work for 8/8.1/xp)
  3. Uninstall Windows Update KB3132372 (Know to break things in windows 8.1 and 10, maybe others) http://www.byond.com/forum/?post=2008046

Icons fucked up?
Update byond to 511.1369 or higher.

Shit displays odd.
https://www.microsoft.com/en-us/downloa ... px?id=6812

Shit's blurry
Byond ""feature"". We will have a patch out for it shortly

[Deleted]

Unread postPosted: Thu Dec 31, 2015 3:19 am
by Zilenan91
PostThis post was deleted by MrStonedOne on Thu Dec 31, 2015 5:41 am.
Reason: You appear to have a case of retardation

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Dec 31, 2015 5:55 am
by Luke Cox
I was having this issue earlier. Uninstalled the update, everything works. Apparently this is a widespread issue on Windows 10

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Dec 31, 2015 9:39 am
by TechnoAlchemist
IE fix worked for me

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Dec 31, 2015 10:22 am
by iamgoofball
Windows 10 user here, the ActiveX shit worked for me.

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Dec 31, 2015 6:06 pm
by kust
Will there be a more permanent solution to the crash ? Because you can't turn off the update automatic in windows 10

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Dec 31, 2015 7:41 pm
by IrishWristWatch0
kust wrote:- Because you can't turn off the update automatic in windows 10

p sure you can.

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Dec 31, 2015 7:56 pm
by kust
IrishWristWatch0 wrote:
kust wrote:- Because you can't turn off the update automatic in windows 10

p sure you can.

i only see 2 alternatives at the choose how upgrades installs automatic (recommended) or message about restart when needed
isen't that feature in professional edition ?

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Dec 31, 2015 8:59 pm
by MrStonedOne
right click start menu button -> computer management -> services -> windows update -> right click -> properties -> start up type dropdown -> disable

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Dec 31, 2015 9:37 pm
by kust
MrStonedOne wrote:right click start menu button -> computer management -> services -> windows update -> right click -> properties -> start up type dropdown -> disable

Thanks :D

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Fri Jan 01, 2016 12:01 pm
by Ricotez
windows 10 isn't that bad but everyone is horribly slow with updating their software/drivers, im still waiting for a new driver for my wifi adapter

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Fri Jan 01, 2016 12:29 pm
by LiamLime
I bought a new computer shortly before windows 10 came out and have had no issues with it. With Win 7 starting to show its age, Win 10 is a worthy successor.

I also really wish Win Phone and Universal Apps would take off. Syncing stuff between Android and Windows can be really clunky. I really wish it would work better.

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Wed Jan 06, 2016 7:45 pm
by Jimthebob123
Thank god, now i can actually play this again, 10/10 help

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Thu Jun 02, 2016 1:15 am
by CosmicScientist
I'm not going to go through the steps to try and see if it'll fix it but I have a problem that I have a work around for.

If I'm logged into Byond when I click the banner on the site, it won't launch the game/connect the server. Key part: logged in. Don't know why but at least I don't log into Byond beforehand usually.

Re: Byond doesn't work troubleshooting guide 2016

Unread postPosted: Sat Jun 04, 2016 9:58 am
by MrStonedOne
Sounds like what happens when the pager is running on another user account. any user accounts logged in and switch user'ed out?

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Fri Jun 10, 2016 12:10 am
by matilda
None of this works for me :<

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Fri Jun 10, 2016 2:23 am
by oranges
What are your symptoms?

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Jul 06, 2016 4:16 am
by matilda
It just doesn't open at all. I tried the IE fix and that update isn't in the list.

I had to open up the game in XP on virtualbox but that is not ideal. It's not too important since I can't play because of a wrist injury though.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Sat Oct 22, 2016 12:42 am
by MrStonedOne
Screen look like this:

Image

But only when not not a ghost?

Potential fixes (try them in this order):

Update to the latest byond beta
511.1361 or 511.1362 seems to have fixed it. Upgrade to 511.1362 or higher.

Enable Hardware Rendering/Graphics card acceleration
  • Open pager/hub (the main byond application where you log in)
  • Click the white gear/cog icon in the top right and go to preferences (or press control+p)
  • Go to the games tab
  • Make sure that "Use graphics hardware for displaying maps" is checked.
  • If this makes the game worst (blank white screen, skip to the third fix)

Reinstall Video Drivers
  • Open device manager (do a search or find it in the sidebar of the system control panel)
  • Expand display adapter
  • Right click your graphics card
  • Select Uninstall
  • Make sure delete driver software is unchecked (if the option exists)
  • Click ok
  • After it is done, restart your computer twice.

Disable secondary Graphics card
Some computers have a built in basic graphics card (built-in to the motherboard, or the gpu) AND an external more powerful graphics card. The thing is byond might still attempt to render the game with the internal one even if the monitor is connected to the external one.
  • Open device manager (do a search or find it in the sidebar of the system control panel)
  • Expand display adapter
  • If you don't have two displayed, this fix is not for you.
  • Find the inferrer one, generally the intel, usually says things like APU or integrated
  • Right click, and click disable.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Sat Oct 22, 2016 12:58 am
by PKPenguin321
nice station name in that image mso

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Sat Oct 22, 2016 7:00 pm
by John_Oxford
ayyy
nigger shouldn't have gone in the armory.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Tue Dec 13, 2016 7:10 am
by SHTC
When I upgraded to Byond 511 from 510 my screen permanently became this. I tried all of the tips to fix it even using my Nvidia control panel to force the GPU over the Integrated card and it still is only this.

Image

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Tue Dec 13, 2016 9:03 pm
by MrStonedOne
preferences tab -> game preferences -> parallax (fancy space) (last option on the left side) -> click until it says disabled

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Tue Dec 13, 2016 10:03 pm
by Alipheese
SHTC wrote:When I upgraded to Byond 511 from 510 my screen permanently became this. I tried all of the tips to fix it even using my Nvidia control panel to force the GPU over the Integrated card and it still is only this.

Image

Mostly 511 versions don't work. 511.1360 works like a charm and is the specific version many use.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Dec 14, 2016 12:51 am
by SHTC
I tried both of the suggestions and I didn't even have a parallax option on 511.1365 but downgrading to 511.1360 seemed to work. Thanks for the help

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Dec 14, 2016 3:42 am
by Skorvold
Posting in here. viewtopic.php?f=2&t=8854

Can't seem to upgrade IE8, all IE11 installations fail. Any attempts to force an upgrade just loops the update cycle. I know this isn't the tech support forum but I'm kind of fucked here. I can't use suit storage units, disposal units, cryo cells, anything like that without it giving me a load loop. I've updated Byond to the latest beta also.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Dec 14, 2016 3:43 am
by oranges
are you on windows 7 and do you have the latest service pack? (sp1 I think)

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Dec 14, 2016 3:44 am
by Skorvold
Yeah, looks like I have service pack one.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Dec 14, 2016 3:45 am
by oranges

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Dec 14, 2016 3:47 am
by Skorvold
That's exactly the exe I've been using. All it does is install a SIGN-UP folder after making a new Internet Explorer folder, then it asks me to restart my computer. Restarting does nothing.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Dec 14, 2016 3:52 am
by oranges

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Wed Dec 14, 2016 3:58 am
by Skorvold
No dice. I guess I'm just fucked unless I reinstall win7.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Fri Jan 13, 2017 1:17 am
by MrStonedOne
Update to the graphical issues bug: Install DirectX SDK https://www.microsoft.com/en-us/downloa ... px?id=6812

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Fri Jan 13, 2017 10:25 pm
by Iatots
I have been having frequent crashes today. Now updated to second to last beta release, and have ie11 on windows 8.1 but no dice. Sometimes right after I reconnect when I do something that needs the tgUI I get "sending resources" in the chatbox.

Whatever it was has been fixed after some recent updates. This post can be deleted.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Fri Jan 20, 2017 3:46 am
by Panic
MrStonedOne wrote:Screen look like this:

Image

But only when not not a ghost?

Potential fixes (try them in this order):

Update to the latest byond beta
511.1361 or 511.1362 seems to have fixed it. Upgrade to 511.1362 or higher.

Enable Hardware Rendering/Graphics card acceleration
  • Open pager/hub (the main byond application where you log in)
  • Click the white gear/cog icon in the top right and go to preferences (or press control+p)
  • Go to the games tab
  • Make sure that "Use graphics hardware for displaying maps" is checked.
  • If this makes the game worst (blank white screen, skip to the third fix)

Reinstall Video Drivers
  • Open device manager (do a search or find it in the sidebar of the system control panel)
  • Expand display adapter
  • Right click your graphics card
  • Select Uninstall
  • Make sure delete driver software is unchecked (if the option exists)
  • Click ok
  • After it is done, restart your computer twice.

Disable secondary Graphics card
Some computers have a built in basic graphics card (built-in to the motherboard, or the gpu) AND an external more powerful graphics card. The thing is byond might still attempt to render the game with the internal one even if the monitor is connected to the external one.
  • Open device manager (do a search or find it in the sidebar of the system control panel)
  • Expand display adapter
  • If you don't have two displayed, this fix is not for you.
  • Find the inferrer one, generally the intel, usually says things like APU or integrated
  • Right click, and click disable.

I got this same error. Turning byond to 510 and restarting my computer fixed the issue.

Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postPosted: Fri Jan 20, 2017 9:39 pm
by MrStonedOne

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postPosted: Tue Jan 24, 2017 8:32 pm
by tacolizard
mso, the june 2010 version of the directx sdk is what fixes those issues. not the latest version

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postPosted: Wed Jan 25, 2017 6:56 am
by MrStonedOne
The latest version is the june 2010 version silly.

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postPosted: Mon Apr 03, 2017 7:41 pm
by tacolizard
wat

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postPosted: Thu Apr 27, 2017 10:10 pm
by Luke Cox
The game keeps closing as soon as it opens. No crash, no disconnect, the program just exits.

Edit: Restart seems to have fixed this

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postPosted: Fri May 26, 2017 1:45 pm
by Armhulen
this again, whyyyyyyyyyyyy
Spoiler:
Image


byond is updated and everything, i've restarted and all that beloney

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postPosted: Fri May 26, 2017 10:44 pm
by Armhulen
Reeee someone help me FIX IT