Help us help you: Only YOU can stop no admins on time 4 grif
- bandit
- Joined: Thu Apr 17, 2014 7:35 pm
- Byond Username: Bgobandit
Help us help you: Only YOU can stop no admins on time 4 grif
Look, so, we're aware that there is currently a bit of a problem with admin coverage. Part of that might go away as we leave finals week. But in the meantime, here are some ways to increase the chance that your report gets answered.
Step 1: If you're adminhelping something that goes to IRC, be even more specific than usual.
"Was that valid?" is a bad adminhelp in regular cases. It's even worse if it's going to IRC, because now the admins in question have zero context whatsoever. We have tools from IRC to do some investigation, but the ones in game are obviously much better. Sending names is of course always recommended, but even more important is full context of what exactly happened, what led up to it, etc. There's no need to send a novel but you should probably send more than a haiku.
Step 2: If you're planning to tell admins about conflict after round's end, maybe wait a day or two.
This doesn't go, obviously, for clear-cut griff like a serial murderboner who turns out to be not an antag. But 75% of the adminhelps we get are not about clear-cut griff but about IC conflicts where both players were in the right and in the wrong equally and nothing really rises to the point of being banworthy. It's easy to be salty about these right after they happen but this salt tends to go away in many cases after a couple hours. If it does, then there's no need to make a big deal of it.
Step 3: Dear sweet jesus take note of the round number.
You may or may not have noticed that "Round Number" or "Round ID" shows up on the Status tab. While this means nothing to you, it means everything in terms of how rounds are logged. Previously, admins could look up full logs for a given day. Now, admins have this:
Without the round number, admins have to painstakingly go through and figure out which of these rounds -- the picture is only a small fraction -- corresponds to your griff. And each of these rounds is further split into say logs, attack logs, etc. Obviously, having a round number will make this far easier and far less likely to make admins want to feed themselves to the gibber. Unless the coders decide to fix this, which, they've known about this for several weeks now, this is what you're going to have to do.
Step 4: Just because they don't get permabanned doesn't mean nothing happens.
Not everything merits an immediate ban. Sometimes it just merits a note. Sometimes it just means we talk to them and tell them to cut that shit out. Sometimes it means we make a mental note to watch that person more closely. We can't do any of this, obviously, without reports (we do have tools to notice some shit and/or griffy behavior as it happens, but they can't catch anything.) But those reports are not always public and in some cases, like suspected metacomms, really can't be public.
Other admins are free to weigh in with their own suggestions.
Step 1: If you're adminhelping something that goes to IRC, be even more specific than usual.
"Was that valid?" is a bad adminhelp in regular cases. It's even worse if it's going to IRC, because now the admins in question have zero context whatsoever. We have tools from IRC to do some investigation, but the ones in game are obviously much better. Sending names is of course always recommended, but even more important is full context of what exactly happened, what led up to it, etc. There's no need to send a novel but you should probably send more than a haiku.
Step 2: If you're planning to tell admins about conflict after round's end, maybe wait a day or two.
This doesn't go, obviously, for clear-cut griff like a serial murderboner who turns out to be not an antag. But 75% of the adminhelps we get are not about clear-cut griff but about IC conflicts where both players were in the right and in the wrong equally and nothing really rises to the point of being banworthy. It's easy to be salty about these right after they happen but this salt tends to go away in many cases after a couple hours. If it does, then there's no need to make a big deal of it.
Step 3: Dear sweet jesus take note of the round number.
You may or may not have noticed that "Round Number" or "Round ID" shows up on the Status tab. While this means nothing to you, it means everything in terms of how rounds are logged. Previously, admins could look up full logs for a given day. Now, admins have this:
Without the round number, admins have to painstakingly go through and figure out which of these rounds -- the picture is only a small fraction -- corresponds to your griff. And each of these rounds is further split into say logs, attack logs, etc. Obviously, having a round number will make this far easier and far less likely to make admins want to feed themselves to the gibber. Unless the coders decide to fix this, which, they've known about this for several weeks now, this is what you're going to have to do.
Step 4: Just because they don't get permabanned doesn't mean nothing happens.
Not everything merits an immediate ban. Sometimes it just merits a note. Sometimes it just means we talk to them and tell them to cut that shit out. Sometimes it means we make a mental note to watch that person more closely. We can't do any of this, obviously, without reports (we do have tools to notice some shit and/or griffy behavior as it happens, but they can't catch anything.) But those reports are not always public and in some cases, like suspected metacomms, really can't be public.
Other admins are free to weigh in with their own suggestions.
Last edited by bandit on Thu Jun 08, 2017 2:37 pm, edited 1 time in total.
- Qbopper
- Joined: Fri Jul 10, 2015 6:34 pm
- Byond Username: Qbopper
- Github Username: Qbopper
- Location: Canada
Re: Help us help you: Only YOU can stop no admins on time 4
I just really, REALLY want to reinforce point 1:
PLEASE AHELP PROBLEMS AND PLEASE PROVIDE DETAILS IN THE AHELP
We don't see 99% of things that happen in a given round, and we almost certainly did not see the clown toolbox you and space your corpse. If you do ahelp, but it's just something like "wew", "fuck", "is that valid", or whatever (those are all ahelps I see consistently), that doesn't give me anything to go off of.
PLEASE AHELP PROBLEMS AND PLEASE PROVIDE DETAILS IN THE AHELP
We don't see 99% of things that happen in a given round, and we almost certainly did not see the clown toolbox you and space your corpse. If you do ahelp, but it's just something like "wew", "fuck", "is that valid", or whatever (those are all ahelps I see consistently), that doesn't give me anything to go off of.
Limey wrote:its too late.
- Lumbermancer
- Joined: Fri Jul 25, 2014 3:40 am
- Byond Username: Lumbermancer
Re: Help us help you: Only YOU can stop no admins on time 4
Round number should show in log at the beginning and end of a round. Maybe even in log filename.
- Limey
- Joined: Mon Sep 12, 2016 12:59 pm
- Byond Username: Limed00d
- Location: (´・ω・`)
Re: Help us help you: Only YOU can stop no admins on time 4
Can't say I'm a fan of logging per round instead of per day but I can see how it in turn makes it easier to track down a specific incident.
Usually plays as Aya Shameimaru, Remilia Scarlet or Rumia Kuroda depending.
Spoiler:
NSFW:
- Shaps-cloud
- Code Maintainer
- Joined: Thu Aug 14, 2014 4:25 am
- Byond Username: Shaps
Re: Help us help you: Only YOU can stop no admins on time 4
honestly it really doesn't, it was easier beforehand when we could just ctrl+f the entire day of logs to find roughly where what happened happened, but this is way more difficult to deal with and I'm unsure of what the benefit isLimey wrote:Can't say I'm a fan of logging per round instead of per day but I can see how it in turn makes it easier to track down a specific incident.
- Thunder11
- In-Game Admin
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Re: Help us help you: Only YOU can stop no admins on time 4
Quicker to download, easier to search when you know what file you're looking for
Spoiler:
- Limey
- Joined: Mon Sep 12, 2016 12:59 pm
- Byond Username: Limed00d
- Location: (´・ω・`)
Re: Help us help you: Only YOU can stop no admins on time 4
Ah, okay. I'm only used to daylogging so I can't say for certain which is best.Shaps-cloud wrote:honestly it really doesn't, it was easier beforehand when we could just ctrl+f the entire day of logs to find roughly where what happened happened, but this is way more difficult to deal with and I'm unsure of what the benefit isLimey wrote:Can't say I'm a fan of logging per round instead of per day but I can see how it in turn makes it easier to track down a specific incident.
Usually plays as Aya Shameimaru, Remilia Scarlet or Rumia Kuroda depending.
Spoiler:
NSFW:
-
- Joined: Sun Oct 26, 2014 5:13 am
- Byond Username: Lzimann
- Github Username: lzimann
Re: Help us help you: Only YOU can stop no admins on time 4
The benefit of this is mainly having the investigate logs saving, instead of being deleted every new round.Shaps-cloud wrote:honestly it really doesn't, it was easier beforehand when we could just ctrl+f the entire day of logs to find roughly where what happened happened, but this is way more difficult to deal with and I'm unsure of what the benefit isLimey wrote:Can't say I'm a fan of logging per round instead of per day but I can see how it in turn makes it easier to track down a specific incident.
- kevinz000
- Joined: Fri Nov 14, 2014 8:41 am
- Byond Username: Kevinz000
- Github Username: kevinz000
- Location: Dorm Room 3
Re: Help us help you: Only YOU can stop no admins on time 4
Can't we have it save like main logs, but have it separated by round by a clear line of text stating when rounds restart? It seems better imo.lzimann wrote:The benefit of this is mainly having the investigate logs saving, instead of being deleted every new round.Shaps-cloud wrote:honestly it really doesn't, it was easier beforehand when we could just ctrl+f the entire day of logs to find roughly where what happened happened, but this is way more difficult to deal with and I'm unsure of what the benefit isLimey wrote:Can't say I'm a fan of logging per round instead of per day but I can see how it in turn makes it easier to track down a specific incident.
Local catgirl scratching post - Shezza
Usually seen as Skylar Lineman/Mekhi Anderson.
Commissions way too much art...
https://tgstation13.org/phpBB/viewtopic ... 7&p=239075 - IN GAME ADMINISTRATOR
Usually seen as Skylar Lineman/Mekhi Anderson.
Commissions way too much art...
https://tgstation13.org/phpBB/viewtopic ... 7&p=239075 - IN GAME ADMINISTRATOR
NSFW:
- NikNakFlak
- In-Game Admin
- Joined: Thu Apr 17, 2014 5:08 pm
- Byond Username: NikNakflak
Re: Help us help you: Only YOU can stop no admins on time 4
Round number made log diving useless.
- bandit
- Joined: Thu Apr 17, 2014 7:35 pm
- Byond Username: Bgobandit
Re: Help us help you: Only YOU can stop no admins on time 4
the point is, it won't be useless if we hammer into the player's skulls to
REPORT THE ROUND NUMBER WITH POST-ROUND REPORTS
REPORT THE ROUND NUMBER WITH POST-ROUND REPORTS
- oranges
- Code Maintainer
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Re: Help us help you: Only YOU can stop no admins on time 4
yeah so you can continue to do nothing
- srifenbyxp
- Joined: Tue May 20, 2014 4:49 am
- Byond Username: Srifenbyxp
- Location: UK
Re: Help us help you: Only YOU can stop no admins on time 4
Make me an admin a year from now, then Ill have a life to waste.
To be robust is not about combat prowess, it is the state of readiness for the situation at hand.
- Dax Dupont
- In-Game Admin
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Re: Help us help you: Only YOU can stop no admins on time 4
Since these are text files wouldn't it be handy to be download in bulk and merge? Or just use grep/notepad++ find in files or somethingLimey wrote:Can't say I'm a fan of logging per round instead of per day but I can see how it in turn makes it easier to track down a specific incident.
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