Help us help you: Only YOU can stop no admins on time 4 grif
Posted: Sat May 27, 2017 12:52 pm
Look, so, we're aware that there is currently a bit of a problem with admin coverage. Part of that might go away as we leave finals week. But in the meantime, here are some ways to increase the chance that your report gets answered.
Step 1: If you're adminhelping something that goes to IRC, be even more specific than usual.
"Was that valid?" is a bad adminhelp in regular cases. It's even worse if it's going to IRC, because now the admins in question have zero context whatsoever. We have tools from IRC to do some investigation, but the ones in game are obviously much better. Sending names is of course always recommended, but even more important is full context of what exactly happened, what led up to it, etc. There's no need to send a novel but you should probably send more than a haiku.
Step 2: If you're planning to tell admins about conflict after round's end, maybe wait a day or two.
This doesn't go, obviously, for clear-cut griff like a serial murderboner who turns out to be not an antag. But 75% of the adminhelps we get are not about clear-cut griff but about IC conflicts where both players were in the right and in the wrong equally and nothing really rises to the point of being banworthy. It's easy to be salty about these right after they happen but this salt tends to go away in many cases after a couple hours. If it does, then there's no need to make a big deal of it.
Step 3: Dear sweet jesus take note of the round number.
You may or may not have noticed that "Round Number" or "Round ID" shows up on the Status tab. While this means nothing to you, it means everything in terms of how rounds are logged. Previously, admins could look up full logs for a given day. Now, admins have this:
Without the round number, admins have to painstakingly go through and figure out which of these rounds -- the picture is only a small fraction -- corresponds to your griff. And each of these rounds is further split into say logs, attack logs, etc. Obviously, having a round number will make this far easier and far less likely to make admins want to feed themselves to the gibber. Unless the coders decide to fix this, which, they've known about this for several weeks now, this is what you're going to have to do.
Step 4: Just because they don't get permabanned doesn't mean nothing happens.
Not everything merits an immediate ban. Sometimes it just merits a note. Sometimes it just means we talk to them and tell them to cut that shit out. Sometimes it means we make a mental note to watch that person more closely. We can't do any of this, obviously, without reports (we do have tools to notice some shit and/or griffy behavior as it happens, but they can't catch anything.) But those reports are not always public and in some cases, like suspected metacomms, really can't be public.
Other admins are free to weigh in with their own suggestions.
Step 1: If you're adminhelping something that goes to IRC, be even more specific than usual.
"Was that valid?" is a bad adminhelp in regular cases. It's even worse if it's going to IRC, because now the admins in question have zero context whatsoever. We have tools from IRC to do some investigation, but the ones in game are obviously much better. Sending names is of course always recommended, but even more important is full context of what exactly happened, what led up to it, etc. There's no need to send a novel but you should probably send more than a haiku.
Step 2: If you're planning to tell admins about conflict after round's end, maybe wait a day or two.
This doesn't go, obviously, for clear-cut griff like a serial murderboner who turns out to be not an antag. But 75% of the adminhelps we get are not about clear-cut griff but about IC conflicts where both players were in the right and in the wrong equally and nothing really rises to the point of being banworthy. It's easy to be salty about these right after they happen but this salt tends to go away in many cases after a couple hours. If it does, then there's no need to make a big deal of it.
Step 3: Dear sweet jesus take note of the round number.
You may or may not have noticed that "Round Number" or "Round ID" shows up on the Status tab. While this means nothing to you, it means everything in terms of how rounds are logged. Previously, admins could look up full logs for a given day. Now, admins have this:
Without the round number, admins have to painstakingly go through and figure out which of these rounds -- the picture is only a small fraction -- corresponds to your griff. And each of these rounds is further split into say logs, attack logs, etc. Obviously, having a round number will make this far easier and far less likely to make admins want to feed themselves to the gibber. Unless the coders decide to fix this, which, they've known about this for several weeks now, this is what you're going to have to do.
Step 4: Just because they don't get permabanned doesn't mean nothing happens.
Not everything merits an immediate ban. Sometimes it just merits a note. Sometimes it just means we talk to them and tell them to cut that shit out. Sometimes it means we make a mental note to watch that person more closely. We can't do any of this, obviously, without reports (we do have tools to notice some shit and/or griffy behavior as it happens, but they can't catch anything.) But those reports are not always public and in some cases, like suspected metacomms, really can't be public.
Other admins are free to weigh in with their own suggestions.
