Byond doesn't work troubleshooting guide [edited 2017/01/20]

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Byond doesn't work troubleshooting guide [edited 2017/01/20]

Unread postby MrStonedOne » Thu Dec 31, 2015 3:15 am #143757

Byond doesn't work?

Can't connect to shit?

Did it used to work?

Try these steps:

  1. Exempt byond's install folder (c:\program files (x86)\byond or c:\program files\byond) in avast or other anti-virus software. (http://www.getavast.net/support/managing-exceptions) (This one is mainly for hangs when you attempt to connect to servers)
  2. Enable activex filtering in internet settings (windows 7: http://www.byond.com/forum/?post=200776 ... nt17922399 Windows 10: http://www.byond.com/forum/?post=200776 ... nt17907400) (one of those guides should work for 8/8.1/xp)
  3. Uninstall Windows Update KB3132372 (Know to break things in windows 8.1 and 10, maybe others) http://www.byond.com/forum/?post=2008046

Icons fucked up?
Update byond to 511.1369 or higher.

Shit displays odd.
https://www.microsoft.com/en-us/downloa ... px?id=6812

Shit's blurry
Byond ""feature"". We will have a patch out for it shortly
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Re: Byond doesn't work troubleshooting guide 2016

Unread postby Luke Cox » Thu Dec 31, 2015 5:55 am #143783

I was having this issue earlier. Uninstalled the update, everything works. Apparently this is a widespread issue on Windows 10
Image

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Re: Byond doesn't work troubleshooting guide 2016

Unread postby TechnoAlchemist » Thu Dec 31, 2015 9:39 am #143815

IE fix worked for me

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Re: Byond doesn't work troubleshooting guide 2016

Unread postby iamgoofball » Thu Dec 31, 2015 10:22 am #143819

Windows 10 user here, the ActiveX shit worked for me.

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Re: Byond doesn't work troubleshooting guide 2016

Unread postby kust » Thu Dec 31, 2015 6:06 pm #143914

Will there be a more permanent solution to the crash ? Because you can't turn off the update automatic in windows 10

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Re: Byond doesn't work troubleshooting guide 2016

Unread postby IrishWristWatch0 » Thu Dec 31, 2015 7:41 pm #143942

kust wrote:- Because you can't turn off the update automatic in windows 10

p sure you can.
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Re: Byond doesn't work troubleshooting guide 2016

Unread postby kust » Thu Dec 31, 2015 7:56 pm #143944

IrishWristWatch0 wrote:
kust wrote:- Because you can't turn off the update automatic in windows 10

p sure you can.

i only see 2 alternatives at the choose how upgrades installs automatic (recommended) or message about restart when needed
isen't that feature in professional edition ?

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Re: Byond doesn't work troubleshooting guide 2016

Unread postby MrStonedOne » Thu Dec 31, 2015 8:59 pm #143949

right click start menu button -> computer management -> services -> windows update -> right click -> properties -> start up type dropdown -> disable
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Re: Byond doesn't work troubleshooting guide 2016

Unread postby kust » Thu Dec 31, 2015 9:37 pm #143952

MrStonedOne wrote:right click start menu button -> computer management -> services -> windows update -> right click -> properties -> start up type dropdown -> disable

Thanks :D

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Re: Byond doesn't work troubleshooting guide 2016

Unread postby Ricotez » Fri Jan 01, 2016 12:01 pm #144051

windows 10 isn't that bad but everyone is horribly slow with updating their software/drivers, im still waiting for a new driver for my wifi adapter
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Re: Byond doesn't work troubleshooting guide 2016

Unread postby LiamLime » Fri Jan 01, 2016 12:29 pm #144055

I bought a new computer shortly before windows 10 came out and have had no issues with it. With Win 7 starting to show its age, Win 10 is a worthy successor.

I also really wish Win Phone and Universal Apps would take off. Syncing stuff between Android and Windows can be really clunky. I really wish it would work better.
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Re: Byond doesn't work troubleshooting guide 2016

Unread postby Jimthebob123 » Wed Jan 06, 2016 7:45 pm #145185

Thank god, now i can actually play this again, 10/10 help

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Re: Byond doesn't work troubleshooting guide 2016

Unread postby CosmicScientist » Thu Jun 02, 2016 1:15 am #183042

I'm not going to go through the steps to try and see if it'll fix it but I have a problem that I have a work around for.

If I'm logged into Byond when I click the banner on the site, it won't launch the game/connect the server. Key part: logged in. Don't know why but at least I don't log into Byond beforehand usually.
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Re: Byond doesn't work troubleshooting guide 2016

Unread postby MrStonedOne » Sat Jun 04, 2016 9:58 am #183708

Sounds like what happens when the pager is running on another user account. any user accounts logged in and switch user'ed out?
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby matilda » Fri Jun 10, 2016 12:10 am #185335

None of this works for me :<
:^)

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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby oranges » Fri Jun 10, 2016 2:23 am #185359

What are your symptoms?

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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby matilda » Wed Jul 06, 2016 4:16 am #193280

It just doesn't open at all. I tried the IE fix and that update isn't in the list.

I had to open up the game in XP on virtualbox but that is not ideal. It's not too important since I can't play because of a wrist injury though.
:^)

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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby MrStonedOne » Sat Oct 22, 2016 12:42 am #220316

Screen look like this:

Image

But only when not not a ghost?

Potential fixes (try them in this order):

Update to the latest byond beta
511.1361 or 511.1362 seems to have fixed it. Upgrade to 511.1362 or higher.

Enable Hardware Rendering/Graphics card acceleration
  • Open pager/hub (the main byond application where you log in)
  • Click the white gear/cog icon in the top right and go to preferences (or press control+p)
  • Go to the games tab
  • Make sure that "Use graphics hardware for displaying maps" is checked.
  • If this makes the game worst (blank white screen, skip to the third fix)

Reinstall Video Drivers
  • Open device manager (do a search or find it in the sidebar of the system control panel)
  • Expand display adapter
  • Right click your graphics card
  • Select Uninstall
  • Make sure delete driver software is unchecked (if the option exists)
  • Click ok
  • After it is done, restart your computer twice.

Disable secondary Graphics card
Some computers have a built in basic graphics card (built-in to the motherboard, or the gpu) AND an external more powerful graphics card. The thing is byond might still attempt to render the game with the internal one even if the monitor is connected to the external one.
  • Open device manager (do a search or find it in the sidebar of the system control panel)
  • Expand display adapter
  • If you don't have two displayed, this fix is not for you.
  • Find the inferrer one, generally the intel, usually says things like APU or integrated
  • Right click, and click disable.
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby PKPenguin321 » Sat Oct 22, 2016 12:58 am #220321

nice station name in that image mso
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby John_Oxford » Sat Oct 22, 2016 7:00 pm #220461

ayyy
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby SHTC » Tue Dec 13, 2016 7:10 am #234945

When I upgraded to Byond 511 from 510 my screen permanently became this. I tried all of the tips to fix it even using my Nvidia control panel to force the GPU over the Integrated card and it still is only this.

Image

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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby MrStonedOne » Tue Dec 13, 2016 9:03 pm #235144

preferences tab -> game preferences -> parallax (fancy space) (last option on the left side) -> click until it says disabled
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby Alipheese » Tue Dec 13, 2016 10:03 pm #235151

SHTC wrote:When I upgraded to Byond 511 from 510 my screen permanently became this. I tried all of the tips to fix it even using my Nvidia control panel to force the GPU over the Integrated card and it still is only this.

Image

Mostly 511 versions don't work. 511.1360 works like a charm and is the specific version many use.
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby SHTC » Wed Dec 14, 2016 12:51 am #235191

I tried both of the suggestions and I didn't even have a parallax option on 511.1365 but downgrading to 511.1360 seemed to work. Thanks for the help

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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby Skorvold » Wed Dec 14, 2016 3:42 am #235240

Posting in here. viewtopic.php?f=2&t=8854

Can't seem to upgrade IE8, all IE11 installations fail. Any attempts to force an upgrade just loops the update cycle. I know this isn't the tech support forum but I'm kind of fucked here. I can't use suit storage units, disposal units, cryo cells, anything like that without it giving me a load loop. I've updated Byond to the latest beta also.
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby oranges » Wed Dec 14, 2016 3:43 am #235241

are you on windows 7 and do you have the latest service pack? (sp1 I think)

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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby Skorvold » Wed Dec 14, 2016 3:44 am #235243

Yeah, looks like I have service pack one.
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby oranges » Wed Dec 14, 2016 3:45 am #235245


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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby Skorvold » Wed Dec 14, 2016 3:47 am #235246

That's exactly the exe I've been using. All it does is install a SIGN-UP folder after making a new Internet Explorer folder, then it asks me to restart my computer. Restarting does nothing.
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby oranges » Wed Dec 14, 2016 3:52 am #235248


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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby Skorvold » Wed Dec 14, 2016 3:58 am #235249

No dice. I guess I'm just fucked unless I reinstall win7.
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby MrStonedOne » Fri Jan 13, 2017 1:17 am #243453

Update to the graphical issues bug: Install DirectX SDK https://www.microsoft.com/en-us/downloa ... px?id=6812
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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby Iatots » Fri Jan 13, 2017 10:25 pm #243692

I have been having frequent crashes today. Now updated to second to last beta release, and have ie11 on windows 8.1 but no dice. Sometimes right after I reconnect when I do something that needs the tgUI I get "sending resources" in the chatbox.

Whatever it was has been fixed after some recent updates. This post can be deleted.
Last edited by Iatots on Fri Jan 20, 2017 10:38 pm, edited 1 time in total.

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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby Panic » Fri Jan 20, 2017 3:46 am #245937

MrStonedOne wrote:Screen look like this:

Image

But only when not not a ghost?

Potential fixes (try them in this order):

Update to the latest byond beta
511.1361 or 511.1362 seems to have fixed it. Upgrade to 511.1362 or higher.

Enable Hardware Rendering/Graphics card acceleration
  • Open pager/hub (the main byond application where you log in)
  • Click the white gear/cog icon in the top right and go to preferences (or press control+p)
  • Go to the games tab
  • Make sure that "Use graphics hardware for displaying maps" is checked.
  • If this makes the game worst (blank white screen, skip to the third fix)

Reinstall Video Drivers
  • Open device manager (do a search or find it in the sidebar of the system control panel)
  • Expand display adapter
  • Right click your graphics card
  • Select Uninstall
  • Make sure delete driver software is unchecked (if the option exists)
  • Click ok
  • After it is done, restart your computer twice.

Disable secondary Graphics card
Some computers have a built in basic graphics card (built-in to the motherboard, or the gpu) AND an external more powerful graphics card. The thing is byond might still attempt to render the game with the internal one even if the monitor is connected to the external one.
  • Open device manager (do a search or find it in the sidebar of the system control panel)
  • Expand display adapter
  • If you don't have two displayed, this fix is not for you.
  • Find the inferrer one, generally the intel, usually says things like APU or integrated
  • Right click, and click disable.

I got this same error. Turning byond to 510 and restarting my computer fixed the issue.

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Re: Byond doesn't work troubleshooting guide [edited 2016/6/

Unread postby MrStonedOne » Fri Jan 20, 2017 9:39 pm #246211

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Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby tacolizard » Tue Jan 24, 2017 8:32 pm #247355

mso, the june 2010 version of the directx sdk is what fixes those issues. not the latest version
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Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby MrStonedOne » Wed Jan 25, 2017 6:56 am #247539

The latest version is the june 2010 version silly.
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tacolizard
 
Joined: Wed Jul 06, 2016 11:39 pm
Location: #coderbus FOREVER 24/7 HELP IM TRAPPED
Byond Username: Tacolizard

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby tacolizard » Mon Apr 03, 2017 7:41 pm #276054

wat
I main Lynwood H. Jones and Argon XIV, and occasionally play Neko Atsume and Licks-The-Johnson.
I also do some coding. Occasionally I make something that isn't shit.

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My currently open PRs: https://github.com/tgstation/tgstation/pulls/Tacolizard

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Luke Cox
 
Joined: Sat Dec 06, 2014 8:52 am
Location: Prisoner Transfer Room
Byond Username: NocturnalQuill

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby Luke Cox » Thu Apr 27, 2017 10:10 pm #286048

The game keeps closing as soon as it opens. No crash, no disconnect, the program just exits.

Edit: Restart seems to have fixed this
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Armhulen
In-Game Head Admin
 
Joined: Thu Apr 28, 2016 4:30 pm
Byond Username: Armhulenn
Github Username: Armhulen

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby Armhulen » Fri May 26, 2017 1:45 pm #299194

this again, whyyyyyyyyyyyy
Spoiler:
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byond is updated and everything, i've restarted and all that beloney

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Armhulen
In-Game Head Admin
 
Joined: Thu Apr 28, 2016 4:30 pm
Byond Username: Armhulenn
Github Username: Armhulen

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby Armhulen » Fri May 26, 2017 10:44 pm #299377

Reeee someone help me FIX IT

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Lumbermancer
 
Joined: Fri Jul 25, 2014 3:40 am
Byond Username: Lumbermancer

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby Lumbermancer » Sat Jul 29, 2017 9:36 pm #321836

All my pop-up windows, computers and consoles show up blank white. Or rather they show up good once, then they stop working. Help.
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aka Schlomo Gaskin aka Guru Meditation aka Tachikoma aka Magical Trevor aka Topkek McHonk aka Le Rouge

MetroidLover
 
Joined: Thu Aug 03, 2017 2:12 am
Byond Username: MetroidLover

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby MetroidLover » Thu Aug 03, 2017 2:47 am #323227

I have tried all these steps but no luck.

Whenever I join a server it just replies with "Connection died". This happens when I reconnect as well.

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oranges
Code Maintainer
 
Joined: Tue Apr 15, 2014 9:16 pm
Location: #CHATSHITGETBANGED
Byond Username: optimumtact
Github Username: optimumtact

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby oranges » Fri Aug 04, 2017 4:05 am #323597

is there a link that says click here to be taken to the game in your chat window?

try clicking it

MetroidLover
 
Joined: Thu Aug 03, 2017 2:12 am
Byond Username: MetroidLover

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby MetroidLover » Fri Aug 04, 2017 4:08 am #323598

It worked, Thank you.

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oranges
Code Maintainer
 
Joined: Tue Apr 15, 2014 9:16 pm
Location: #CHATSHITGETBANGED
Byond Username: optimumtact
Github Username: optimumtact

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby oranges » Fri Aug 04, 2017 4:12 am #323600

there is a known issue where sometimes the byond client fails to follow those linkes (They're normally followed completely automatically)

hopefully we can find a fix for it soon, but in the meantime, clicking the link will work fine.

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Hard4Men
 
Joined: Fri Apr 15, 2016 5:44 pm
Byond Username: Hard4Women

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby Hard4Men » Tue Aug 08, 2017 12:15 pm #324792

hey boys byond stopped connecting to shit, i was going to try to reinstall but the actual website is fucked too

http://www.byond.com/
https://ibb.co/hQJkxF
Spoiler:
https://www.youtube.com/channel/UClxz2dogESP0FqM9Yx6VA-Q

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Qbopper
 
Joined: Fri Jul 10, 2015 6:34 pm
Location: Ontario, Canada
Byond Username: Qbopper
Github Username: Qbopper

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby Qbopper » Tue Aug 08, 2017 1:52 pm #324804

I knew it

We should have whitelisted /tg/station to byond donors only

What have we done
"everything outside of the hut is just the hut Lite"

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D&B
 
Joined: Mon Jun 13, 2016 2:23 am
Location: *teleports behind you*
Byond Username: Repukan

Re: Byond doesn't work troubleshooting guide [edited 2017/01

Unread postby D&B » Tue Aug 08, 2017 2:02 pm #324808

This is it

The beginning of the end
weeweeereeree wrote:It wasn't """"""""""""""""""""""""""Intentional"""""""""""""""""""" you nig. unban he


[20:26:02]ADMIN: PM: [censored admin]->[censored]: Welp. It was just a prank bro isn't a very good excuse when it comes to unprovoked nonantag murder, but since this is your first time doing it and you seem to understand the problem instead of a bannu I'm just going to leave you with a warning. Please PLEASE don't do this again in the future, as funny as crackhead broken bottle memes can be. Alrighty? Do you have any input on this?
[20:26:39]ADMIN: PM: [censored]->[censored admin]: Alright, no problem. I have some input. Fuck my boy pussy.
[20:27:06]ADMIN: PM: [censored admin]->[censored]: Okay then. Have fun.
[20:31:29]ADMIN: PM: [censored admin]->[censored]: Excuse me?
J_Madison wrote:that's a stupid fucking stat
you don't play, you've never played
lying little shit with your bullshit stat
fuck you

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