Admin Complaint Format & Rules

Moderators: In-Game Admin, Game Server Operators, DMCA Staff, In-Game Head Admins, DMCA Lead

Forum rules
Read the ban appeal, note appeal, admin complaint and the player report rules and formats before posting.

Threads which don't follow these formats might get deleted.
User avatar
LaKiller8
DMCA Lead
 
Joined: Sun May 20, 2018 4:34 pm
Byond Username: LaKiller8

Admin Complaint Format & Rules

Unread postby LaKiller8 » Wed Oct 31, 2018 2:58 pm #450808

Rules regarding admin complaints:

1. Do not post in a complaint, if you are not the accused administrator, contributing as a direct witness, pointing out a precedent/relevant ruling/part of the rules and admin rules, providing relevant information from the logs or providing additional evidence.
2. Do not make a complaint if it's regarding an event that you thought was really bad. Admins will still be held accountable for events, they just aren't going to be immediately deadminned for them like an admin complaint would call for. If they are constantly making a large portion of the playerbase unhappy, it will be dealt with internally.
3. If it's relating to the current round, wait for it to end before posting a complaint to avoid breaking the IC in OOC rule. It is recommended you wait a bit longer so all parties have time to cool down.
4. Use the template. Failure to use the template will cause your complaint to take longer to be resolved, and any admin can request you to edit your post to include the template before giving a response.
5. Try to keep your complaint calm, concise, to the point, and properly formatted. No one likes to read a wall of text, or an angry ragey post.
6. If your evidence contains sensitive information, you may PM it to the headmin instead.


What is expected of the admins

Admin Rules
1. Heads will often write directives that admins should follow. These are private as of now.
2. Be on the Discord if you are adminning on the server.
3. Don't cheat. Do not use admin powers for your own benefit. Don't use your powers to abuse other players.
4. Don't handle an adminhelp that involves you. Admins can't involve themselves as both an admin and player in a matter. This also means adminhelping like any other player would if you want to report an issue. Another admin will be needed to help you.
5. Don't interfere with another admin's ban or adminhelp unless requested. Feel free to point out important missed details or useful information however. Higher-ranked admins are encouraged to advise and guide other admins, but overruling someone else's ban falls to the headmin.
6. Privacy is expected by the players. Do not publicize IP(s) and computer IDs (CIDs) anywhere in game or outside.
7. Don't be a hypocrite. If you're doing something you'd normally ban someone for doing, you're breaking this.
8. Don't spam sounds and events. If you're queuing sounds one after the other, or if you're running an event almost every round or day, you're doing it too often.
9. Unless you're the only admin online, you're expected to de-admin while playing the Queen or aCO. Otherwise you don't have to de-admin while playing regularly.

General Admin Guidelines
1. If you're unsure about something, ask your fellow admins for opinions in game and on adminbus. If there is lots of disagreement over an issue, ask a head for clarification.
2. Maintain professional conduct both in game and outside of the game in public places. It is expected that you take the position seriously. This doesn't mean you can't talk casually to the playerbase or with your friends or shitpost in appropriate channels, but remain professional on the forums, as well as on other Space Station 13 communities when speaking publicly and representing our community.
3. Please be careful if you choose to 'test' something you have little idea about. If someone asks something like "How much damage does an AP rocket do", that can be checked easily, but more outlandish questions should be investigated on your own local server and not the thunderdome, as you risk crashing the server.

Event Guidelines
1. Carefully consider factors like the current server population, time of round, how many AFK people there are, how many dead people there are, whether people are enjoying the round already or busy with the fight, etc. before you start pressing buttons.
2. Do not interfere or try to add your own spice to events run by other admins unless given permission.
3. If you need someone to fill a role in-game, such as an event character or someone who is AFK, prioritize players over admins. We're here to create fun for them, not for ourselves. If you are killing or otherwise acting as an antagonist as an event character yourself, think twice.
4. Do not stack sound files, or split long songs into smaller parts in order to play them. This creates a lot of slowdowns to the players especially in foreign countries, and those with bad internet connection.
5. A good litmus test for whether the event you're doing is appropriate or not, is to think about whether you would have found it appropriate as a player or not.
6. Above all, you're here to keep the game fun and fair for the players.


The process itself

After you post your complaint, the headmin will respond at most within 7 days (usually much sooner) posting the logs from that round if that is relevant. If the logs are not relevant for your report, for example if it only includes other evidence, the headmin will post that they acknowledge the report and the investigation will begin. The logs, if applicable, will include both a parsed version that anyone can dive through for transparency or in case the headmin misses something, and specific logs from the situation you described that is the apparent rule or admin rule break. During this entire time anyone is free to contribute according to the posting rules described above. After either everything has been said, or 7 days have passed from the date of the logs being posted or the headmin saying they will look into it, the headmin will make a ruling to determine if said admin is guilty or not guilty and additionally what punishment will be applied in case said admin is found guilty.


Your post:

Title/subject:
[Admin Complaint][admin name] player name - description

Examples:
[Admin Complaint][LaKiller8] mcgriffon - Mishandled ahelp
[Admin Complaint][subject217] blindinggriffin - Abuse of power
[Admin Complaint][rohesie] griff4eva - Extremely unprofessional

Post content:
Byond Ckey:
Character name:
Admin in question:
Evidence (screenshots, logs, etc.):
Your side of the story:



Return to DMCA Appeals, Complaints and Reports

Who is online

Users browsing this forum: No registered users and 0 guests