[Booktower]-left my ticket open out of pettyness

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griffithlol
 
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[Booktower]-left my ticket open out of pettyness

Postby griffithlol » Thu Aug 08, 2019 2:24 pm #506735

where and when
8/7/2019 on the garry server(didn't save round ids sorry, i will try to find it)
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character name-Benny Pancakes

My complaint spans three rounds really, started with a round where i was captain. During the round, there was a revs panic and i killed a couple of people for breaking into the brig. Me and booktower went back and forth about it, and in the end he did not discipline me, besides continuing to ghost me and criticize my actions. The next round, I spawned in about a minute late as warden(forgot to ready up). It was a nukies round, so I was just gonna hand out guns. Before I could do that however, one of the other sec officers attacked me with a stun batton, screaming at me to open the armory. he then chucked me into doors to get in, stun batoning me the whole time. When i was finally not stunned, i attempted to shoot him. I was immediately gunned down by the other likely confused officers who stood by the whole time. I was shooting him because what he did is clearly completely out of line and just plain stupid, I was more suprised than angry. I ahelped, booktower almost immediately took the other guys side, than stopped responding. After about 20 minutes had passed, i messaged him again, figuring he had forgotten. He said that he did not feel like he could objectively answer my ticket, and had left it open. by this time, the round was wrapping up(flukies). He did not seek to get another admin, or even close my ticket. He directed me to the discord, and I was unable to get a response, although I was informed I couldn't even be helped there. I do however have the logs from today, when I asked him about his actions, and he admitted to ignoring it. I found this whole thing petty and unprofessional, something I have never encountered on tg. I wanted to keep this short as I could, but I can make a detailed summery of the round as captain as well if need be.

the following is the conversation we had today during a different round
PM to-Admins: why did you leave my ticket open yesterday

Admin PM from-Booktower: It was from a previous round, nobody was gonna handle it

PM to-Admins: you said you felt that you could not be objective.

Admin PM from-Booktower: Yes, I was pretty tired after adminning for several hours and due to your shenanigans in the previous round I didn't feel like I could be objective

PM to-Admins: so you just ignored it
(he then ignores me for awhile so i messeged him again)

Admin PM from-Booktower: DUDE. I let you get away with some very questionable behaviour as captain and then in the next round you ahelp when you get into a shitflinging contest between you and other members of sec. Deal with it. That's my personal opinion.

Admin PM from-Booktower: I personally just didn't care to wade through logs for that.

(admitting that he did not even check. I had ahelped right after it happened)

M to-Admins: thats just not what happened. if you felt i was in the wrong you should have punished me. i have no idea why you would not punish me, than use that as an excuse to ignore me. that dude fucking stun locked and chucked me into doors to open the armory. you are being kinda rude man i f you dont like being an admin, maybe dont do it

Admin PM from-Booktower: Like I said, I didn't feel like I could be objective with your ticket, we're supposed not to handle tickets if we feel personal feelings could get in the way of a fair judgement.

Admin PM from-Booktower: So I dropped it.

PM to-Admins: yeah but than nobody else picked it up. so you bascially just ignored it. you didnt pass it off to someone else

Admin PM from-Booktower: Who would I pass it off to, nobody else was online, and I didn't want to bother admins for something like this.
Admin PM from-Booktower: We have supportmin on discord as well as a help channel specifically for this

PM to-Admins: i just dont understand why the hell you wouldnt just close it. you must have thought there was a possiblity that i was making a legitmate complaint, but instead of seeking to resovle it(your job) you decided to ignore it and hoped i would just give up on it
PM to-Admins: i tried discord, no response

admin PM from-Booktower: I didn't close it because if another admin came on they could have handled it.

PM to-Admins: which was not a likely thing to happen, since you never messeged anyone. so you admit it was still an open ticket, and you did not seek to resolve it

Admin PM from-Booktower: Yes I do.

Sorry for my awful spelling and my lack of round ids, forgot to save them. I am willing to further elaborate on all three rounds if need be. Never really had this kind of problem with an admin.



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Qbmax32
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Re: [Booktower]-left my ticket open out of pettyness

Postby Qbmax32 » Thu Aug 08, 2019 3:04 pm #506739

You are not entitled to an admin. We deal with issues as we are available and as needed. Making a complaint because you’re upset you didn’t get your ticket resolved is the only petty thing here.

You tried discord and you didn’t get a response, it happens and it’s unfortunate but again, we deal with issues as we are available. Booktower said that he didn’t feel he could answer the ticket objectively and told you to seek help on discord. Far from unprofessional.
my admin feedback thread


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Spoiler:
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griffithlol
 
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Re: [Booktower]-left my ticket open out of pettyness

Postby griffithlol » Thu Aug 08, 2019 6:36 pm #506772

so he can ignore me if he doesn't like me? He answered the ticket, and responded for awhile before ghosting me after he failed to shut me down. He doesn't like me, and doesn't think that I deserve the same treatment as other players. I Next time, just punish me instead of letting me get screwed over by other players as if thats fair, and somehow makes things even over something he decided was not worth punishing me over. I have played on a lot of servers, and I really haven't seen this kinda shit from admins even when I was in the wrong.

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Dax Dupont
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Re: [Booktower]-left my ticket open out of pettyness

Postby Dax Dupont » Fri Aug 09, 2019 3:32 pm #506900

If you need an admin on if your ticket doesn't get answered in a reasonable time please go to discord and @supportmin

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Stickymayhem
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Re: [Booktower]-left my ticket open out of pettyness

Postby Stickymayhem » Fri Aug 09, 2019 3:35 pm #506902

imagine holding /tg/station admins to a higher standard than actual cops
Image

Omni Tears

Spoiler:
Image
Image
Image

griffithlol
 
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Re: [Booktower]-left my ticket open out of pettyness

Postby griffithlol » Fri Aug 09, 2019 4:09 pm #506911

Nah the thing is, he did respond, than decided to ignore me once he couldn't easily shut me down. I tried discord, I got no response from an admin. I asked the admins on another server, they said they would help people even if they didn't like them. I just find it hard to fathom that this guy was so pissed at me over the way I played the round before, that he refused to help me.

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Dax Dupont
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Re: [Booktower]-left my ticket open out of pettyness

Postby Dax Dupont » Fri Aug 09, 2019 4:52 pm #506914

griffithlol wrote:Nah the thing is, he did respond, than decided to ignore me once he couldn't easily shut me down. I tried discord, I got no response from an admin. I asked the admins on another server, they said they would help people even if they didn't like them. I just find it hard to fathom that this guy was so pissed at me over the way I played the round before, that he refused to help me.

We specifically ask admins to not deal with tickets that involve them.

An admin not wanting to deal with a ticket because they have a current bias against you is what you WANT. Otherwise it'll just not get resolved properly.

Booktower
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Re: [Booktower]-left my ticket open out of pettyness

Postby Booktower » Sat Aug 10, 2019 3:52 pm #507052

griffithlol wrote:so he can ignore me if he doesn't like me? He answered the ticket, and responded for awhile before ghosting me after he failed to shut me down.


What do you mean by "ghosting me"? I don't recall turning you into a ghost.

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Dax Dupont
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Re: [Booktower]-left my ticket open out of pettyness

Postby Dax Dupont » Sat Aug 10, 2019 4:43 pm #507061

Booktower wrote:
griffithlol wrote:so he can ignore me if he doesn't like me? He answered the ticket, and responded for awhile before ghosting me after he failed to shut me down.


What do you mean by "ghosting me"? I don't recall turning you into a ghost.


Ghosting is ignoring someone and acting like they don't exist, he doesn't mean calling ghostize on him.

griffithlol
 
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Re: [Booktower]-left my ticket open out of pettyness

Postby griffithlol » Sat Aug 10, 2019 9:33 pm #507112

An admin not wanting to deal with a ticket because they have a current bias against you is what you WANT. Otherwise it'll just not get resolved properly
yeah but he dealt with the ticket, and then failed to resolve it properly.

Booktower
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Re: [Booktower]-left my ticket open out of pettyness

Postby Booktower » Thu Aug 15, 2019 1:37 pm #507780

Did you really open a complaint because I didn't hit the close/resolve button on your ticket?

griffithlol
 
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Re: [Booktower]-left my ticket open out of pettyness

Postby griffithlol » Thu Aug 15, 2019 6:44 pm #507820

I really opened a complaint because you ignored my ticket after not being able to find a reason to blame me for my own death.


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