Ignoring the pseudo-ban request nature of the thread and the
about virtual violins, I do think sec (as someone who frequently is the Warden/HoS) has an issue, namely with organization.
A well run sec relies on the records being up to date and prisoners being released in a timely manner. The issue at present are:
* Any officer can drag a perp into the brig and set a timer, bypassing the authority of the Warden and leaving them unawares if busy with other shit
* Similarly, if the Warden/HoS die/are busy with other stuff, processing breaks down and leads either to "you're getting 10 minutes because I feel like it" or people being cuff dragged arond the brig for hours
* Wardens struggle to get info off officers because officers frequently run off to the next issue and are busy not getting toolboxed to answer the Warden's questions about Pryce Bax and why hes muzzled and cuffed.
There are a number of solutions to this, but one I'd suggest is converting some proportion of normal Sec Officer jobs to "Brig Guard" positions that act like the Cargo Techs do to the QM. Take away brig cell/timer control from normal Sec and thus have a internal structure with the Guards taking prisoners off the Officer's hands but getting information, remove the single point of failure that is the Warden and clarify the hierarchy in the Security-land so we get less Sec Officers getting salty about the Warden acting like 2nd-in-Command (even when appropriate)
This is just a rough idea but I think it'd do a lot to help some of the more common complaints about sec, without defanging the department.
Obviously this is more of a coding/gameplay design solution then a rules solution, but I thought it bore mentioning.